Training is critical for caregivers. For obvious reasons, training that’s required at a state and local level must be done to stay compliant. But in addition to mandatory training, optional training courses can help your caregivers improve their standards of care, build valuable skills, and even help with employee retention.

But how do you know if your agency’s training program is successful? It’s not that difficult! And in this blog from CareConnect, we’ll take a look at a few metrics that you should be measuring to track the success of your agency’s training program.

Training Completion Rates

For obvious reasons, high completion rates are good. If most of your training courses have a high completion rate, this means that your employees are engaging with the content, learning successfully, and feeling motivated to complete their training courses.

On the flipside, low completion rates may indicate that learners are not engaged with the content of your training course, lack motivation, or are not aware of the benefits they may get by completing mandatory or optional training.

Learner Engagement

Training completion rates give you a good overview of how well your training courses are performing. If your learning platform supports it, you may also be able to view even more metrics related to learning engagement, such as:

These metrics can help you drill down further, learn more about where your training courses are succeeding, and identify areas where your current approach to training may be lacking.

Devices Used 

You may also want to track the different devices that your workers use to complete training. Do they use a laptop or desktop computer? A tablet? Their smartphone? If you notice that most of your team are using a certain device – a smartphone, for example – you may want to prioritize training that’s engaging and effective on that device.

Or, if you notice that many learners start to use a mobile device to take a training course, but then abandon it early, this could indicate that your current training courses do not provide a good experience on smartphones. You may want to consider switching to a training suite like CareConnect, which offers superior, mobile-native support for training and eLearning.

Assessment Pass Rates/Scores

Tracking pass/fail rates and scores on training assessments is a good way to determine if your course is effective or not. Theoretically, anyone who takes a training course and pays attention to the content should pass the assessment.

So, for example, if you notice high fail rates despite high engagement with the content, this could indicate problems with your current training approach, or issues with worker comprehension and engagement.

Training Experience/Satisfaction

Along with the above metrics, directly surveying employees about their training experience and satisfaction is a good way to collect more actionable data. You can send out surveys after course completion, get feedback from your workers, and use this information to improve the training experience at your home care agency.

Invest In Success With eLearning From CareConnect

At CareConnect, caregiver training is one of our specialties. With our mobile app, it’s easy for your workers to take courses directly from a smartphone, stay engaged, and get the training they need to stay compliant and thrive in their roles. Get in touch now for a chat, and see how CareConnect can help you improve caregivers training.