We Are Here to
Support You
If you are looking for Platform or App support, you’re in the right place. The CareConnect Support Team is here to ensure you get the most out of our platform and/or app.
If you are looking to submit a General Inquiry or if you are an Agency who would like to setup a chat to hear more about CareConnect, please visit our Talk To Us Page.
Platform Support for Agencies
To create a ticket, please email us at:
support@careconnectmobile.com
or call us at (855) 858-4388
Agency FAQ’s
How do I reset my Password?
Click the Platform Login link below. If you had a password and forgot it, click the forgot your password? link. If you have not yet been invited to register, please reach out to your administrator and they will send an invite.
Platform LoginHow do I send an invitation to Caregivers?
Under the Caregiver search in the CareConnect Platform, search and select the caregiver you would like to invite to the CareConnect App. To the right, under Action, click on Send or Resend Invitation.
How do I send an invitation to Admins and Coordinators?
First, create the Admin Profile in the Partner platform (HHAx, SAM, etc.), your system of record. Once the profile is created in the system of record, it will then populate into the CareConnect Platform User Directory, where you can send an invitation. Under your name in the upper right > Click on Your Profile > Settings > Administrator Profile > Open User Directory > Invite Employee, then search for the name of the Admin or Coordinator that was created in the system of record. Finally, click on the green + under add to send the invitation.
How long does it take for changes made in CareConnect to be reflected in my AMS?
CareConnect pings the AMS approximately every five minutes to upload any new or changed data, so you should see updates in five minutes or less.
How do I track Caregiver or Coordinator adoption?
Caregiver and Coordinator adoption can be tracked using the BI Tool in the CareConnect Platform. If you need assistance with this, please contact the CareConnect Customer Support team using one of the methods above.
App Support for Caregivers
For more information or any questions please email us at:
help@careconnectmobile.com
or call us at (855) 856-1502
Caregiver FAQ’s
What is CareConnect?
CareConnect is a tool used by your agency’s Scheduling Coordinator to broadcast open shifts to the best-fitting Caregivers, like yourself.
What do I need to sign up for the App?
All you need is your cell number or email, birthdate, and your current work status to be active. Your agency's scheduling coordinator will send the invite.
How do I download the iPhone App?
Click the link below to download the App from the Apple App Store. Note that anyone can download the App, but you must be invited to sign in by your agency's scheduling coordinator to activate and use the App.
Download for iPhoneHow do I download the Android App?
Click the link below to download the App from Google Play. Note that anyone can download the App, but you must be invited to sign in by your agency's scheduling coordinator to activate and use the App.
Download for AndroidWhy do I need to use the App?
You need to use the App because this is how your agency will be broadcasting all open shifts to its caregivers. This is also how you will stay compliant with your agency by completing your yearly in-service course hours required.
How do I use the App?
Once the App opens on your device, simply enter your passcode or FaceID and you’ll sign into the App. On your Activity page in the App, you’ll see your daily activities, work calendar, available open shifts, and your eLearning (in-service) progress. You will also be able to update your in-App profile and set your work preferences.
