We Are Here to Support You

Whether you're an organization using our platform or a caregiver on our mobile app, we're here to help. Browse our FAQs below or reach out to our dedicated support teams.

Want to speak with someone directly? Visit our Talk To Us page.

Platform Support for Organizations

To create a ticket, please email us at:

support@careconnectmobile.com (855) 858-4388

App Support for Caregivers

For more information or any questions please email us at:

help@careconnectmobile.com (855) 856-1502

We Are Here to Support You

Platform Support for Organizations

App Support for Caregivers

Organization FAQ's

Caregiver FAQ's

We Are Here to Support You

Platform Support for Organizations

App Support for Caregivers

Organization FAQ's

How do I reset my Password?

How do I send an invitation to Caregivers?

How do I send an invitation to Admins and Coordinators?

How long does it take for changes made in CareConnect to be reflected in my AMS?

How do I track Caregiver or Coordinator adoption?

Caregiver FAQ's

What is CareConnect?

What do I need to sign up for the App?

How do I download the iPhone App?

How do I download the Android App?

Why do I need to use the App?

How do I use the App?