AI-Powered EVV, built for the compliance reality of post-acute care.
Visit verification that captures itself, reminders that close themselves, and an AI Agent that finishes the exceptions your back office shouldn’t have to chase.
CareConnect’s integrated EVV captures time in, time out, location, and caregiver identity automatically and in real time, keeping your organization compliant with state and federal Medicaid mandates without adding administrative burden to your caregivers or coordinators.
- Coming soon
- Core EVV launches with early-access partners
- Available now
- EVV Reminders and the AI EVV Agent
Today’s caseload 6 visits
- 09:00M. ReyesVerified
- 10:15J. PatelGPS confirmed
- 11:30A. OkaforPending check-out
Visit verification, captured automatically.
The compliance plumbing every state Medicaid program now requires, plus the operational visibility your coordinators actually need. We’re onboarding pilot organizations now; full availability follows.
01
Meets every state Medicaid EVV mandate
Homecare and Home Health covered, against the full matrix of state and federal Medicaid EVV requirements. No “we’ll figure out your state” surprises.
02
Real-time sync to your EMR
Visit data flows from caregiver clock-in to your EMR as the visit happens, not on a nightly batch. Coordinators see what is true now, not what was true yesterday.
03
GPS-verified clock-in and clock-out
Location and timestamp captured from the caregiver mobile app at the moment of the visit. One tap. Geofence-tuned to the client address, not to the back-office.
04
Caseload-wide visibility for coordinators
Dashboard shows visit status across the full caseload, filterable by team, by clinician, by status. Exceptions surface to the top, not buried in a report.
The missed clock-in, caught before it becomes a billing problem.
Missed clock-ins are one of the leading causes of billing delays and compliance flags. CareConnect’s automated EVV Reminders notify caregivers before, during, and after visits, then escalate to coordinators only when the issue isn’t self-corrected. The manual follow-up your back office runs today is the work this replaces.
T ‒30 min
Caregiver SMS
“Your visit with R. Chen starts at 12:45 PM. Tap to clock in when you arrive.”
T +0
Caregiver push
Silent clock-in nudge if no GPS arrival is detected within the geofence.
T +15 min
Caregiver SMS
“Did the 12:45 visit start? Tap to clock in or report an exception.”
T +60 min
Coordinator alert
Visit unresolved. Escalates to the AI EVV Agent for direct caregiver outreach.
- Automated pre-visit reminders sent before shift start
- Real-time alerts to coordinators when a clock-in is missed
- Post-visit reminders to complete check-out if forgotten
- Catches EVV non-compliance before it becomes a billing flag
When a visit doesn’t close itself, the Agent does.
When a clock-in is missed or a verification is incomplete, the AI EVV Agent takes action immediately, reaching out to the caregiver by phone or SMS to confirm visit completion, collect the required information, and update the record. Routine exceptions never reach your coordinators.
Live agent transcript SMS
recording
AI EVV Agent
Hi Maria, this is CareConnect calling about your 12:45 visit with Mr. Chen. Our system shows no clock-in. Did the visit happen?
M. Reyes · caregiver
Yes, I’m there now. I forgot to clock in.
AI EVV Agent
Got it. Confirming the start time as 12:45 PM, correct?
M. Reyes · caregiver
Yes, 12:45.
AI EVV Agent
Updating the record now. Please clock out when you finish so we can capture the visit end time.
✓ Record updated audit entry #C-184329-A 12:51 PM
- Automatically contacts caregivers on missed or incomplete EVV records
- Confirms visit details by phone or SMS, updates the system without a coordinator in the loop
- Escalates only unresolved exceptions to your team
- Creates a complete audit trail for every EVV correction
White-label EVV
Your caregivers clock in to your app, not ours.
Every care professional in your roster downloads an app branded for your organization. Your logo at the top, your colors on the Shifts tab, your name in the App Store and Google Play. GPS-verified clock-in, EVV Reminders, and the AI EVV Agent run underneath, unchanged.
The brand your caregivers and your state Medicaid auditors see is yours. The compliance plumbing that earns it stays invisible.
- Custom logo, palette, and app store listing under your name
- GPS-verified clock-in and clock-out captured under your brand
- EVV Reminders sent from your organization, not from CareConnect
- The AI EVV Agent identifies itself as your organization on every call
- One operating system across home care, hospice, home health, and adjacent settings
Talk to our EVV team.
We’ll walk you through the EVV roadmap, demo Reminders and the AI EVV Agent live, and scope early access for your organization.