AI Care Coordination

AI Care Coordination, run on your organization’s clock.

Last-minute call-outs, skill mismatches, geography gaps. Scheduling in post-acute care has always been constant firefighting.

CareConnect’s AI Care Coordination engine handles it automatically: matching the right caregiver to every shift across skills, certifications, location, availability, and client preferences. Caregiver Choice sits inside it as a named feature, so the people doing the work shape their own week.

Talk to our coordination team See how the agents hand off

Live coordination

Sunday, 02:14am

02:14
Call-out detected
Saturday overnight visit, 6-hour shift
02:15
6 caregivers ranked
Cross-referenced cert, geo, availability, client prefs
02:15
Outbound batch sent
Phone and SMS, prioritized list
02:21
Acceptance confirmed
Eligible caregiver accepted shift
02:23
Shift assigned, EMR updated
Visit reassigned in HHAX, coordinator notified

What the match is built on

~3 billion historical data points fuel our matching model, alongside 10+ years of real-world scheduling experience.

What the engine does

Three things, working as one operating layer.

AI Care Coordination is one engine running three integrated functions: a matching brain, a caregiver feature for self-directed scheduling, and a write-back layer to your EMR. None of them is a checkbox; each produces a real artifact for your operation, every shift.

01
ShiftMatch.AI ranks every eligible caregiver in seconds
When a shift opens, ShiftMatch.AI scores every caregiver in your roster against the requirement: certifications, license status, geography, availability, client preferences, and past performance. The top match surfaces in seconds; the next five sit ready as fallback.
02
Caregiver Choice lets care professionals shape their week
Caregiver Choice gives your care professionals real control over the shifts they accept. They browse, claim, and manage their own schedules in the mobile app, with the parameters you set on geography, hours, and discipline. Your coordinators see real-time availability without phone tag, and the people doing the work stay longer.
03
Every assignment writes back to your EMR automatically
Once a shift is filled, the AI writes the assignment back to your EMR. We integrate directly with HHAX, Homecare Homebase, and the major post-acute systems. Your coordinators stop jumping between platforms; the source of truth stays where it should.

Universal across partner organizations

40%

more booked shifts, with AI matching and outreach running on every open slot.

The agents

Three AI agents that hand off across the day.

The coordination engine runs through three agents, each with its own job and its own posture. Together they pick up every call, close every open shift, and hold the night so your coordinators don’t have to.

Inbound

Picks up every call.

Every call to your organization gets answered, even at 2am on a Sunday. The Inbound agent captures the details, looks up the caregiver and client, and routes urgency where it actually belongs.

Captures call-out reason, timing, and constraints in real time
Looks up caregiver and client profiles in the platform
Escalates urgent situations to on-call staff with full context
Documents every interaction for compliance
Never holds, never drops, never sleeps

Inbound call, live

Sun 02:14am

Maria L.

CNA, 3 yrs tenure

Maria

Hi, I need to call out for my 7am with Mr. Davis. My son is in the ER.

CareConnect

Of course, Maria. I'm logging the call-out now and starting the search for coverage. I'll text you a confirmation when the shift is filled.

Maria

Thank you.

CareConnect

Take care of your son. We've got the rest.

Logged to HHAX, coordinator notified, replacement search live

Outbound

Closes shifts before you sit down.

Coordinators spend hours running phone trees. The Outbound agent runs them in parallel, with batched outreach by phone and text to a prioritized list and every response logged.

Fills open shifts with batched outreach to prioritized lists
Confirms scheduled visits to reduce no-shows
Sends personalized messages from caregiver preference history
Follows up on unsigned documents and missing timesheets
Logs every attempt and response for accountability

Outbound SMS thread

4.2 mi from client

James R.

LPN

Hi James, opening just came up: today 7am to 1pm with Mr. Davis (you covered him last Aug). $24 / hr. Want it?

02:16am

Yes if I can leave by 1 sharp

02:17am

Confirmed 7am to 1pm, hard out at 1. Visit details and door code now in your app.

02:17am

On it. Thanks.

02:18am

Filled in 4m 12s, 4 caregivers contacted, 1 accepted

Off-hours

Holds the night.

Your organization never really closes, and your operations team shouldn't have to be on call either. The Off-Hours agent runs nights, weekends, and holidays autonomously, escalating only real emergencies.

Manages call-outs and replacements overnight
Confirms tomorrow's schedule before the workday starts
Captures and logs after-hours activity for morning review
Escalates genuine emergencies only, with full context
Coordinators arrive to a staffed schedule, not a to-do list

Overnight log

Sun 10pm to Mon 7am

Autonomous

No coordinator on call

22:47
Mon 7am roster confirmed (12 of 12 caregivers)
23:38
Call-out from Patricia W. (Mon 6am) covered by Devon C. in 7m
01:42
Inbound from Mrs. Whitcomb's family, logged for AM team
03:05
Declined urgent referral: no qualified match in service area
06:00
Morning brief prepared, on coordinator dashboard

1 escalation, 0 missed calls, 14 confirmations sent

100%

of inbound calls answered. No hold times, no missed calls, ever.

80%

less time spent on the phone for your coordinators, week over week.

Tools coordinators reach for

When a coordinator wants to make the call.

The autopilot is on by default. When your coordinators want to weigh a referral or override a match, they get the same scoring engine the agents use, in two purpose-built surfaces.

AI chat for coordinators

Ask who to assign, get a ranked answer.

Ask the chat who to assign for the 7am Tuesday on the south side, and get a ranked answer with reasoning. The same scoring engine your AI agents run on, on demand, when a coordinator wants the decision.

Coordinator chat

Recording

Predictive analytics

Probability of fill, before you say yes.

Input the details of a new referral and the system gives you a probability you can fill it, scored against your current workforce and historical fill data. Coordinators stop saying yes to referrals they can’t staff.

White-label app

Same engine underneath. Your brand on top.

Every care professional in your roster downloads an app branded for your organization. Your logo at the top, your colors throughout, your name in the App Store and Google Play. Caregiver Choice, ShiftMatch.AI, e-Learning, and the rest of the operating system run underneath, unchanged.

The brand your workforce trusts stays in front. The infrastructure that earns that trust stays invisible.

Custom logo, palette, and app store listing under your name
Push notifications and email sent from your organization, not ours
Caregiver Choice, Shifts, Jobs, and e-Learning tabs configurable per partner
One operating system across home care, hospice, home health, and adjacent settings

Caregiver mobile app white-labeled as Hearthside Home Care, showing welcome screen for Maria Santos, request-shifts cards, and upcoming visits — Shown: Hearthside Home Care, a partner-branded build of the CareConnect caregiver app.

Talk to our coordination team.

We’ll show you the agents in action, walk through the matching engine, and map it to your call-out volume.

Request a conversation Explore the suite