Care Connect, LLC
Notice of Privacy Practices

This Privacy Policy governs your use of the CareConnect℠ software application (the “App”) for mobile devices and browser use that was created by Care Connect, LLC (“Care Connect”).

Care Connect has developed CareConnect, a cloud-based mobile and web application that includes advanced shift targeting, distribution, and communication features enabling health care providers to gain efficiencies coordinating and communicating with their caregivers employees and clients. CareConnect works as a stand-alone application or integrated with third-party applications that allow for the exchange of caregiver and client data.

We understand that certain caregiver and client data is personal. Care Connect is committed to protecting all personal information collected and maintained by the App. This Notice applies to all of the information we receive and maintain.

What is Information is Collected?
In order to provide our services, we collect certain personal information about our users including name, address, email, phone number, date of birth, social security number, personal preferences, skills, certifications, schedule and service information. This information is used to enable the App to connect caregivers and other employees with health care providers with whom they already have a relationship and have invited to use our services.

During your use of our App, we may collect certain additional information automatically about how our services are accessed and used including, but not limited to, your browser type, the type of mobile device you use, your mobile devices unique device ID, your IP address, your operating system, the type of mobile Internet browsers you use, and information about the way you use the Application in order to enhance our services.

We also may collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the App and interact with advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the App. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the services we provide.

How We Use the Information We Collect
We use the information we collect from all users to:
  • Connect health care providers with their employees;
  • Enable health care providers to distribute available shifts or other work to caregivers with whom they have a relationship and meet certain criteria determined by the health care provider
  • Enable caregivers to see basic information about an available shift such as time and location
  • Allow two-way communications between health care providers and their remote caregivers and other employees
  • Provide, improve, expand, and promote the App and other services we provide;
  • Analyze how our end users use the App;
  • Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
  • Send you text messages and push notifications;
  • Provide you with customer support;
  • Work with third party service providers to provide additional services on our behalf
We may also disclose information in special cases when we have a good faith belief that such disclosure is necessary to: (a) comply with legal requirements; (b) defend and protect company property; (c) enforce our terms and conditions; or (d) protect the interests of our users or others.

Information for Children Under 13
Our App is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you think we have collected information from a child under the age of 13, please contact us.

The security of your information is very important to us. We use physical, electronic and administrative safeguards to protect your personal information, however, no security measures can be 100% secure, and we cannot guarantee the security of your data.

By using our Apps, you consent to the terms of this Privacy Policy as it relates to information you submit to us.

Changes to this Privacy Policy
We may change this Privacy Policy. If we do so, we will update the Privacy Policy modification date below. You are responsible for regularly reviewing the terms of this Policy to stay informed of changes or modifications of this Policy. Policy changes will apply only to information collected after the date of the change.

Contact Us
If you have any questions regarding this Privacy Policy, please send us an email at

Effective Date
The effective date of this policy is April 3, 2018.