Turnover rates in caregiving reached 64% in 2021, which was right in line with 2020 and 2019 numbers. Caregiver retention is always a challenge for home care agencies. In this blog, we’ll take a look at a few steps you can take to improve retention, reduce turnover, and deliver better care. Read on, and see our top strategies for keeping your best caregivers.
Aim For Retention From The Beginning Of The Hiring Process
Improving retention starts from the ground-up. Start with the hiring process. Make sure you find caregivers who are interested in working with your company for the long term. You want to hire workers who fit the culture of your company, are willing to work toward its long-term goals, and who have the experience to handle the challenges that come their way.
You also want to make sure it’s easy for caregivers to get started. Difficulties with onboarding can contribute to early turnover and lower retention rates. With the training and onboarding tools that CareConnect has to offer, it’s easy to get new workers hired and working faster, reducing turnover.
Always Communicate Clearly With Your Workers
Communication is key for caregiver retention. You need to schedule workers consistently during their preferred work hours, communicate client information and details in a timely manner before shifts, and make your expectations clear for each caregiver. Clear, consistent communication helps reduce frustration and improve overall worker satisfaction, so make it a priority. Tools like CareConnect can help facilitate better communication, since it’s easy for workers to take shifts, read messages, and get other information directly on their smartphones.
Ask For (And Listen To) Feedback
Communication is a two-way street. If you’re looking for ways to reduce turnover and improve retention, your current caregivers are an excellent resource. Consider implementing a survey system or other ways of gathering their feedback.
What’s working for them? What could use improvement? What suggestions do they have? Asking these kinds of questions and getting feedback from workers allows you to improve both current and future caregiver retention.
Pay Competitive Wages
Wage discrepancies can play a part in turnover, too. If your competitors pay more, workers are likely to leave for a bump in pay, even if they're happy with the work you’re giving them. So, do what you can to pay competitive wages, and your workers will be less likely to leave.
Look For Warning Signs Of Churn – And Take Action
Caregivers don’t usually quit or stop picking up shifts out of nowhere. Often, there are warning signs, like:
If you notice these or similar warning signs of turnover, you may want to speak with the worker in question directly. Depending on the situation, it may make sense to let them go.
If they are interested in continuing to work with your agency, you may want to take steps to keep them around – like changing their schedule, moving them to a new client, or other similar actions.
Follow These Steps To Reduce Turnover At Your Home Care Agency
Reducing turnover and improving caregiver retention is a long-term process, but we hope these strategies have been helpful. With tools like CareConnect, it’s easier to manage employees, communicate, onboard new staff, schedule shift assignments and more. We’re dedicated to your success, which is why we’re always looking for new ways to help improve caregiver retention. Request a demo today to get information, and see how CareConnect can help your agency thrive.